General Terms and Conditions
Purchase Order Acceptance.
Acceptance of purchaser’s order (PO) is expressly conditioned upon purchaser’s assent to the terms and conditions set forth herein. IMedical Equipment & Service written order acknowledgment, together with the terms and conditions set forth herein, constitutes the final expression of the agreement between the purchaser and IMedical Equipment & Service and supersedes all prior oral and written statements regarding the order.
Payment Terms.
Upon receipt from date of invoice unless other arrangements were prior made with IMedical in the form of an agreement or contract. Past due invoices will be billed for interest at a rate of 2.5% per month outstanding. IMedical Equipment & Service accepts credit card payments. All prices and product availability subject to change without notice.
Price.
Prices given are in US Dollars unless otherwise stated on the quote or order. Prices may not always include mandated or other applicable fees. Any unpaid orders held for 90 days will be forfeited to IMedical Equipment & Service and all property of said order will be forfeited. Due to changes in the cost of material, all prices are subject to change without notice, prior to confirmation of the order.
Taxes. Any and all local, state, federal, or government taxes are the responsibility of the buyer (purchaser).
Shipping and Receiving.
IMedical Equipment & Service ships via its preferred carrier unless otherwise notified on the purchase order. In order for freight to ship via the customer’s preferred carrier, the customer must arrange all pickups, and complete all Bill of Ladings. (IMedical Equipment & Service takes no responsibility if carrier no shows on pick-ups arranged by the customer). Any shipping fees will be billed to the customer unless otherwise stated in the quote or purchase order. Damages identified upon equipment arrival must be communicated to IMedical Equipment & Service personnel within 3 days of the date of arrival to the customer. If not reported, any damage fees will be billed to the customer, no exception. IMedical Equipment & Service does not clean or decontaminate equipment. If arrived as such, equipment will be returned to the original sender and denied service until properly cleaned or decontaminated. Upon the arrival of the product, if improper packaging is identified which resulted in damages; the customer will be notified and is held liable for any costs if not reported upon order placement with IMedical Equipment & Service personnel.
Claims.
All merchandise is packed to comply with standard shipping practices and requirements. All packaging has been tested to freight and industry standards. When applicable IMedical Equipment & Service will take further steps to safeguard against damages that can occur in shipping which includes but is not limited to using specialized foam packaging material, using air-filled cushions, creating specific molds, and packaging material for products. IMedical Equipment & Service is not responsible for damage to goods that occurs in transit. It is the purchaser’s responsibility to examine goods upon receipt and to file any claim necessary with the carrier. Any claim against IMedical Equipment & Service for defects, errors, shortages, or invoice errors must be made by the purchaser in writing to IMedical Equipment & Service within 10 days after delivery. Failure by the purchaser to file any claims with IMedical Equipment & Service within 10 days constitutes acceptance of the goods and invoice and a waiver of any defects, errors, or shortages. Upon receipt of the written claim by the customer, IMedical Equipment & Service will investigate the cause and occurrence of shipping damages. If found that fault lies with the manner in which material was packaged then IMedical Equipment & Service will notify the customer and will offer a replacement, repair, or issue a refund of item(s) at its discretion.
Order Acceptance.
An order is accepted and acknowledged in writing by IMedical Equipment & Service when the following conditions are met: (1) Purchaser’s credit is approved; (2) We have received complete job information; (3) Deposit is received if required.
Order Confirmation.
IMedical Equipment & Service confirms all customer purchase orders with a confirmation. If a confirmation is not received within 48 hours, assume the purchase order was not received by IMedical Equipment & Service and resend in duplicate. IMedical Equipment & Service will not expedite or be held liable for orders not received due to IT or Fax issues or any other reasons beyond IMedical control.
Ordering Procedure.
To avoid error and/or duplication IMedical Equipment & Service recommends all orders in writing. Purchase orders may be entered electronically via the link provided to the customer, mailed, faxed, or e-mailed to IMedical Equipment & Service representative or directly to the company. All orders for purchases will be built exactly to the specifications of the quote and/or sales order. It is the customers responsibility to make sure the quote/order contains all details necessary to complete the order to the required expectations. Additional costs may be incurred for options that were not included in the quote but are later realized as necessary by the customer. Service items sent to IMedical Equipment & Service do not require advance purchase. A Purchase Order (PO) or credit card payment in advance is recommended in order to expedite the process. Payment will be required before any orders are shipped to the customer. If the customer fails to render payment within six months of order receipt the order will be canceled, and any equipment will become IMedical possession unless other arrangements are made and approved in writing by IMedical Equipment & Service management.
Cancellation and Return Policy.
Cancellation of custom orders may result in a non-refundable charge up the full cost for the order. No return of goods will be accepted without written consent, Return Material Authorization (RMA) number, and shipping instructions from IMedical Equipment & Service. This applies to returns of non-defective and defective merchandise. Returns of non-defective goods must be done within 30 days and, if approved, will be subjected to a 25% restocking charge. The customer is responsible for reviewing quotes given by IMedical Equipment & Service to check for any errors and/or omissions. Orders will be filled exactly per quote given by IMedical Equipment & Service, any missing software options, hardware options, or any other options and custom additions are the responsibility of the customer to verify before issuing of Purchase Order (PO) to IMedical Equipment & Service. Returns must be in new/original resalable condition in original packaging. Replacement parts cannot be returned unless defective. Returns for defective goods are regulated by IMedical warranty policy and must follow IMedical procedure. In the event that IMedical Equipment & Service issues an RMA and offers a credit (minus the restocking fee), your credit will be valid for a period of up to one year. Under no circumstances will IMedical Equipment & Service refund money in the form of payment to a customer. After one year any credits will be written off of IMedical books and cannot be reinstated for any reason. Any items returned to IMedical Equipment & Service for warranty must be initiated with IMedical Equipment & Service customer service or sales representatives as a warranty order. Warranty information will be documented within the order and the customer will be notified of any findings. If the customer does not notify IMedical Equipment & Service of a warranty return before the item is sent in, then the warranty may be deemed invalid.
International Customers.
All new international orders must be prepaid via bank wire-transfer and international orders will not be readied for shipment until such payment is received, by IMedical Accounting Department. Terms may be structured after the initial order. Any terms must be agreed upon in writing by IMedical accounting department.
Warranty for Serviced Equipment.
IMedical Equipment & Service offers a standard Four-month warranty period which begins from the date of original shipment to the date product is received to IMedical Equipment & Service for service. The standard warranty covers repairs related to the original services conducted. If any warranty term other than one year is offered by IMedical Equipment & Service it must be outlined in the service order or other IMedical Equipment & Service generated documentation. Warranty policy covers only products used under specified conditions as outlined by the manufacturer of the product. If warranty stickers appear to be tampered with or removed upon arrival, the warranty will be void. Repair and refurbishment services conducted by IMedical Equipment & Service are determined based on tests performed per OEM specifications or tests outlined in IMedical Equipment & Service quality management policies and according to best practices as established by IMedical Equipment & Service or OEM. For the duration of the warranty period, IMedical Equipment & Service will cover the part(s) which are serviced in the original repair of the product. Any part(s) not addressed, refurbished, or replaced during the original repair process as outlined by service reports or other IMedical Equipment & Service documentation will not be covered under warranty unless otherwise documented in writing by IMedical Equipment & Service. Repair or replacement, as stated above, shall constitute the purchaser’s exclusive warranty, which does not extend to any type of transportation, installation, labor, or any other charges; nor does it apply to any equipment of another manufacturer used in conjunction with the IMedical Equipment & Service product.
The warranties described herein are in lieu of any other warranty, expressed or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose. IMedical liability under this guarantee shall be limited to repair or replacement and the purchaser agrees that no other remedy (including, but not limited to, incidental or consequential damages for lost profits, lost sales, injury to person or property, or any other incidental or consequential loss) shall be available to the purchaser. Out Of Box (OOB) failures must be brought to IMedical Equipment & Service staff’s attention within seven business days of arrival to the customer. An out of box failure is defined as any item that does not function properly upon arrival from IMedical Equipment & Service.
Warranty for Purchased Equipment.
IMedical Equipment & Service offers a standard Four-month warranty period from the date of original shipment. If any warranty term other than one year is offered by IMedical Equipment & Service it must be outlined in the quote or sales order, or other IMedical Equipment & Service generated documentation. Warranty policy covers only products used under specified conditions as outlined by the manufacturer of the product. If warranty stickers appear to be tampered with or removed upon arrival of any warranty claim the warranty will be void. Equipment preparation and testing conducted by IMedical Equipment & Service are determined based on tests performed per OEM specifications or tests outlined in IMedical Equipment & Service quality management policies and according to best practices as established by IMedical Equipment & Service or OEM. For the duration of the warranty period, IMedical Equipment & Service will cover any failures identified within the one-year warranty period which are not caused by improper use of the equipment or physical damage or abuse. Any part(s) not addressed, refurbished, or replaced during the warranty repair process as outlined by service reports or other IMedical Equipment & Service documentation will not be covered under warranty unless otherwise documented in writing by IMedical Equipment & Service. Repair or replacement, as stated above, shall constitute the purchaser’s exclusive warranty, which does not extend to any type of transportation, installation, labor, or any other charges; nor does it apply to any equipment of another manufacturer used in conjunction with the IMedical Equipment & Service product.
The warranties described herein are in lieu of any other warranty, expressed or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose. IMedical liability under this guarantee shall be limited to repair or replacement and the purchaser agrees that no other remedy (including, but not limited to, incidental or consequential damages for lost profits, lost sales, injury to person or property, or any other incidental or consequential loss) shall be available to the purchaser. Out Of Box (OOB) failures must be brought to IMedical Equipment & Service staff’s attention within seven business days of arrival to the customer. An out of box failure is defined as any item that does not function properly upon arrival from IMedical Equipment & Service.
Warranty for Parts Purchased.
IMedical Equipment & Service sells new, refurbished, and aftermarket parts. Refurbished parts will meet quality expectations as outlined in the “Quality Expectations” section. IMedical Equipment & Service offers a standard thirty-day warranty period from the date of original shipment for parts purchased. Warranties or returns are valid only if deemed by IMedical Equipment & Service personnel as an incorrectly shipped part and/or functionality issues not caused by improper use, mishandling, or improper installation. The evaluation will be conducted by IMedical Equipment & Service upon RMA return. If any warranty term other than thirty days is offered by IMedical Equipment & Service it must be outlined in the quote or sales order or other IMedical Equipment & Service generated documentation. Warranty policy covers only products used under specified conditions as outlined by the product's manufacturer. Repair and refurbishment services conducted by IMedical Equipment & Service are determined based on tests performed per OEM specifications or tests outlined in IMedical Equipment & Service quality management policies and according to best practices as established by IMedical Equipment & Service or OEM. For the duration of the warranty period, IMedical Equipment & Service will warranty the item if the above specifications are met. Repair or replacement, as stated above, shall constitute the purchaser’s exclusive warranty, which does not extend to any type of transportation, installation, labor, or any other charges; nor does it apply to any equipment of another manufacturer used in conjunction with the IMedical Equipment & Service product.
The warranties described herein are in lieu of any other warranty, expressed or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose. IMedical liability under this guarantee shall be limited to repair or replacement and the purchaser agrees that no other remedy (including, but not limited to, incidental or consequential damages for lost profits, lost sales, injury to person or property, or any other incidental or consequential loss) shall be available to the purchaser. Out Of Box (OOB) failures must be brought to IMedical Equipment & Service staff’s attention within seven business days of arrival to the customer. An out of box failure is defined as any item that does not function properly upon arrival from IMedical Equipment & Service.
Governing Law
These Terms and Conditions and the terms of any sale or agreement between IMedical Equipment & Service and Purchaser shall be governed by and construed in accordance with the laws of the State of Virginia and the Purchaser hereby agrees to submit to the personal jurisdiction of federal and state courts located in the State of Virginia.
Equipment Disclaimers
INSTRUCTIONAL INFORMATION -
Some equipment may include instructions to assist with frequently asked questions based on customer feedback. Instructions are strictly for reference and should not be construed as true or accurate statements or statements made by the manufacturer. These are simply IMedical tried and true methods for ease of use.
BATTERIES - If new batteries are offered to the customer, and outlined in the quote, they will be provided. If new batteries aren’t offered, then IMedical Equipment & Service will make best efforts to include refurbished batteries for testing purposes only and shall be replaced by the customer as soon as possible.
TESTING OF EQUIPMENT - All equipment received from IMedical Equipment & Service whether purchased or repaired shall be tested by the customer and verified in good working condition per OEM or hospital specifications. IMedical Equipment & Service will, under no circumstance load or update drug libraries for infusion products. Gas measurement products (airway, anesthetic, or other) are required to acclimate to the customer's environment for a period of twenty-four hours or more. The chance of false readings or calibration issues are increased during this time period.
Quality Expectations.
IMedical Equipment & Service uses these quality expectations for all of our parts, services, and sales. All equipment and parts will pass functionality testing. Visual expectations for aftermarket parts will be “like new” condition. Aftermarket parts will be free of marks, scuffs, cracks, deformities, scratches, blemishes, and other anomalies not part of the design of the product. Refurbished items will carry different expectations than aftermarket. Refurbished parts and items will pass functionality testing and are warrantied to work as designed. Refurbished parts and items may be antiquated and therefore difficult to obtain, many items are “end of life” and/or unsupported by the manufacturer. IMedical Equipment & Service will make the best attempts to provide products that are without defects, but this is not always possible. If items fail to meet customer’s expectations but meet the criteria outlined here within, they will be subject to IMedical warranty return policy.
Definitions
Refurbished – Previously used items that have been repaired and brought to OEM specifications for functionality by IMedical Equipment & Service.
Unsupported – Products which IMedical Equipment & Service or the OEM do not offer services or parts. Unsupported products may be offered a replacement item or will be returned to the customer.
OEM – Abbreviation for ‘Original Equipment Manufacturer’.
End of Life – Products which the OEM discontinues and exits. End of Life can refer to services and/or goods. End of Life products are announced by the OEM and IMedical Equipment & Service makes no claims or warrants towards the OEM’s End of Life designation.
Aftermarket – New items and parts used as replacements for OEM products. Also known as OEM compatible.
Evaluation – Any service product may be brought into IMedical Equipment & Service under an evaluation. There will be no flat rate given on an item coming in for evaluation. IMedical Equipment & Service will evaluate the problem with the product and will quote a price for repair, exchange, or replacement. If customer does not accept the evaluation, then products may be returned to customer. Certain evaluations may require fees if unit is not repaired, exchanged, or replaced by IMedical Equipment & Service.
Exchange – IMedical Equipment & Service may offer an exchange on equipment rather than repairing. Exchanges are most often offered when original equipment is beyond repair or repair cost exceeds cost of replacement of whole unit. Advanced exchanges may also be offered to the customer in order to expedite a repair where a compatible unit will be shipped to the customer and their unit sent into IMedical Equipment & Service as a trade. The Customer’s asset will become the property of IMedical Equipment & Service. There may be costs incurred by the customer on exchanges which will be determined by IMedical Equipment & Service. If items sent to IMedical Equipment & Service do not meet quality criteria for inventory replacement, then costs may be higher than originally quoted.
Turn Around Time – Represents the amount of time that IMedical Equipment & Service will possess the product. Shipping times and customer waiting periods will not be included in turn times. Turn times are estimates, unless otherwise specified, based on current volumes going through IMedical depot facility and may fluctuate.
Core Returns - Any purchased items which require a core return product back to IMedical Equipment & Service must be returned within thirty days. Any core not returned in thirty days will be subject to charges up to the full price of the item purchases and will be billed to the customer.
